Gold(?) Chris King R45s

The next project is a wheelset for my friend Clarke. He has chosen HED Belgium C2 rims and Chris King R45 hubs. We're going with 24 hole front/rear. The front will be radial; the rear NDS will be radial with stout 2.0 mm spokes; and the DS will be 2x 2.0/1.8/2.0 Sapim Race. I'm not enamored of the R45 hubs but it was the customer's choice. The local bike shop ordered the set directly from Chris King, and one week later they had arrived. One problem:

Gold?

Strike 1. The original sin + a lame explanation from the company. The bike shop calls Chris King and explains the problem. Chris King explains that hubs are plucked from the same batch and double checked to make sure that they match. Apology? Pshaw!

Strike 2. Chris King slow-boats the replacement hubs. Ten days have passed and still no hubs. A company that was serious about customer service would FedEx those hubs--which don't weigh more than a pound together--to fix their mistake. This is $600+ hub set.

Strike 3. At this point I'm looking forward to a third offense so I can swear off this product completely. Will the last straw be the proprietary hub adjustment tools? The soft 6000 series freehub body? Or something new?

I excite. Stay tuned.